Privacy Policy

Generic starting text. The parts in square brackets must be completed with the property’s details, and the text must be reviewed by the controller’s adviser before the site goes live.

1. Who processes your data

The data controller is [company name], with registered office at [address], VAT number [number], which manages Aprica Alpine Apartments.

For any question about your data you can write to [email].

2. What data we collect

• Data you give us in the contact form: first name, last name, email, phone (if you provide it), dates of stay, number of guests and the text of your message.
• Browsing data: IP address, browser and device type, pages visited, date and time. These are collected automatically by the systems that run the site.
• Cookies and similar tools: these are described in the Cookie Policy.

3. Why we use it

• To reply to you and prepare your booking, if you ask us to (pre-contractual steps and performance of the contract).
• To comply with the legal obligations that apply to the property.
• To keep the site running securely and prevent misuse (the controller’s legitimate interest).
• For statistics on how the site is used, only with your consent where the law requires it.

We do not use your data for automated decisions and we do not sell it to anyone.

4. How long we keep it

• Requests sent through the form: for as long as it takes to reply and, if no booking follows, for no more than [12 months].
• Data linked to a booking: for the period required by tax and civil law.
• Browsing data: for a limited time, unless it is needed to investigate an offence.

5. Who can see it

Data is processed by the property’s authorised staff and by suppliers working on our behalf (for example those who host and maintain the site), appointed as data processors. It may be disclosed to the authorities when the law requires it.

If a supplier is located outside the European Union, the transfer takes place with the safeguards set out in Regulation (EU) 2016/679.

6. Your rights

At any time you can ask us to:

• tell you what data we hold about you and give you a copy;
• correct or update it;
• erase it, or restrict its use, in the cases provided for by law;
• send it to you in a format another system can read;
• stop using it;
• withdraw a consent you had given us.

Just write to [email]. If you believe your data is being handled incorrectly you can contact the Italian data protection authority (garanteprivacy.it).

7. Security

We protect data with appropriate technical and organisational measures: encrypted connection, access limited to authorised staff, backups.

8. Changes to this policy

We may update this page when the rules or our services change. The date of the last update is always shown at the top.